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Our Terms & Conditions

 

Booking Terms

 

Payment

Car Rental Payment is to be made in full on arrival in Australian Dollar (AUD$).

We accept Visa and MasterCard Credit and Debit Cards, Eftpos, American Express, Cash, Travelers Cheques and Bitcoin. Customers choosing to pay by credit card there is a 1.5% credit card levy and a 5% surcharge for American Express (Amex).

A Security Pre-Authorisation Bond Will be Required as Part of Payment. The Amount is Dependent on The Type of Insurance you Select. This Pre-Authorisation Enab;es Mini Car Rentals to Freeze The Security Bond Meaning That the Funds Will go onto Pending in Your Account and you Must Have the Funds Available. Providing The Vehicle is Returned in Good Condition, Then We Cancel it Off immediately. However As Per the Banks Policy, it Can Take From 5-7 Working Days To Cancel Out of Your Account. Please Note* It will not Display as a Refund in Your Bank Account, It will Simply Go off Pending State and Add Back Into Your Balance.

Please note: The credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Contract Agreement.

Area of Use

Only authorized drivers that are on the car rental contract must only use the vehicle on sealed roads (no off-road driving or dirt roads).

Travel on beaches or through water streams, dams, rivers or flood waters is prohibited at all times. Please Remeber: “If it’s flooded, Forget it.”

Travel in the rental vehicle is only permitted within our hire radius spanning as far north as Cape Tribulation & Daintree, as far South as Mission Beach, and as far inland as Herberton. This includes the waterfall circuit, the Atherton Tablelands, Mareeba, Yungaburra, Cathedral Fig Tree, Milla Milla, Malanda, Tarzali, Innisfail, Babinda, The Northern Beaches, Port Douglas and Mossman Gorge.

Liability

It is sometimes difficult for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Car rental ‘insurance’ is in fact very different to the insurance purchased for privately owned vehicles and those excesses are much higher. Mini Car Rentals provides the following options to reduce both the multi-vehicle and single vehicle excesses in the event of an accident.

Insurance Reduction

Ask for more information*

Windscreen and Tyre Cover

Windscreen and Tyre Cover protects the renter for damage to these items. Windscreen means “front” windscreen. Windscreen damage refers to chips, cracks or stars to the windscreen. “Tyre” means any one of the four tyres on the vehicle at any given time. Tyre damage refers to punctures, cuts and abrasions due to normal driving conditions. In the event of damage to these items, there will be no charge. The cost is $5.00 per day (if not already covered by insurance reduction option).

Drivers Qualifications

Each driver must be listed on the Rental Agreement and must present their driver’s license at the time of collection. There is an additional driver fee of just $5 for as many drivers as preferred. Maximum 4 drivers per rental.

Drivers aged between 21 and 25 years of age are allowed to hire a vehicle, however, are subject to higher multi-vehicle and single vehicle excess amounts although still amounting to the same in order to reduce the excess. Maximum Driving age is 75 years old, as this is stipulated by our insurance company.

Drivers who hold a valid Learner Drivers License (L Plate) or Provisional License (P Plate) may not rent from Mini Car Rentals.

Cancellation Policy

  • COVID related border closure/lockdown or 7+ days notice – NO Cancellation fee.
  • 24 hours to 7 days notice – Cancellation Fee is equal to the cost of one day’s hire for the vehicle reserved.
  • Within 24 hours / No Show – Up to full cost of “estimate of charges”.

 

Rental Agreement Terms

  •  ​​​ Authorised Renters and Joint Renters Must between the Age of 21-75 and Licensed
  •     All Parking & Traffic Violations are Responsibility of Renter and Must be Reported at Termination of Rental
  •     All Accidents Must be Reported Immediately and Accident Reports Completed within 24 hours
  •     Single Vehicle Accident is the Insurance Excess Amount Agreed Upon on the Contract
  •     Renter Agrees to be Responsible to Owner for all Actions Taken by Joint Renters
  •     Renter Agrees to Pay all Petrol Costs
  •     Renter Agrees not to Drive Vehicle on Unsealed Roads – Unsealed Road is Automatic Loss of (Deposit) Bond 
  •     Renter Agrees to Return Vehicle on or Before Stated Date & Time on Contract – Late Fee Applies if Car not Returned on Agreed Time with no Communication.
  •     Renter Understands and Agrees to Pay up to the Chosen Full Insurance Excess Amount in the Event of any Accident or Damage to the Vehicle Regardless of Fault.
  •     Regular Unleaded Petrol (91) for all standard car rental vehicles.
  •        Premium Unleaded Petrol (95) for Mazda MX5 Convertible, Toyota Tarago, MG SUV & Harley-Davidson Motorcycles.
  •     Diesel Fuel for Mini Cooper Countryman, Hyundai SantaFe SUV & Kia Sportage SUV.
  •     Renter Understands there is a $20 Fill up Fee, Plus Cost of Filling Tank, for all Vehicles not Returned Full. *Please Ensure Petrol Pump Clicks at least Three Times when Filling Vehicles*
  •     Cleaning Fee of $50 Applies, if Interior is Trashed with Extra Sand, Rubbish and/or Stains.
  •     NO SMOKING or ANIMALS in hire vehicles ($50 Cleaning Fee will Apply).
  •      All Drivers Must be Registered on Contract, if not, Contract is Void. 
  •     Replacement Fee’s apply if Damaged or Lost – Wheel Trims $35, Fuel Caps $45, Windscreen Damage – From  $80, Windscreen Replacement – From  $400
  •     RACQ – Free 24 hour Roadside Assistance. This Service is for Breakdowns Only.
  •     CALL OUT FEE $90 if Lights left on – Flat Battery, Flat Tyre, Lock Keys in car, Run out of Fuel
  •     Authorisation to Charge $50 Processing Fee to Credit Card IF any Parking, Traffic Offences or Speeding Infringements. Charged to Credit Card Provided with Rental.
  •     Up to a 30 min Wait if Requiring Transfers Back to Accommodation or Cairns Airport.
  •     No Refund on Early Rental Vehicle Returns, Includes Insurance Packages & Extras.
  •     Fire, Theft & Animal Damage is Classified as Vehicle Accident.
  •     WET SEASON, Nov – April, Park Away From Side of Road Gutters. Be Cautious on Wet Roundabouts, do not Drive in Flood Waters, “If it’s flooded, Forget it”.
  •     Night Driving is Not Permitted in Cape Tribulation, Atherton Tablelands and National Parks due to Animals, Narrow Roads and Dangerous Unforeseen Circumstances.
  •     No Parking Under Palm Tree’s and Other Low Hanging Obstructions.
  •     If Hired Extra’s (GPS, Baby/Booster seat, Aux Cable, Esky, Helmets, Locks) are Not Returned or Damaged, Charges Apply.
  •     If Vehicle Insurance is not Purchased Through Mini Car Rentals, Basic Excess Applies and Must be Claimed Back Through the Third Party.
  •     Payment of All Towing Costs will Apply in an Accident Caused by the Driver.
  •     In the Event of a Cyclone, the Vehicle Remains Renters Responsibility, so we ask that you Follow our SMS Instructions for the Safety of Yourself and the Vehicle.
  • Please Ensure not to Leave Personal/Important Items in the Vehicle When Unattended!
  • Baby/Booster Seats, by law, Must be Fitted and Checked over by Renter to Ensure Safety Before Leaving the Premises.
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